E-MetroTel gets certified OPERA PMS integration for hospitality workflows

By AI, Created 4:05 AM UTC, May 25, 2026, /AGP/ – E-MetroTel has certified its integration with Oracle Hospitality OPERA PMS, expanding support for guest billing, room status, wake-up calls and front desk operations across cloud and on-premise deployments. The move gives hotels a standards-based way to connect communications systems with property management software without replacing existing infrastructure.

Why it matters: - The certified integration gives hospitality operators a direct link between communications tools and Oracle Hospitality OPERA PMS. - Hotels and resorts can use the connection to support guest services, room management, billing accuracy and front desk efficiency. - The certification is available across cloud and on-premise deployments, which gives properties more flexibility in how they modernize.

What happened: - E-MetroTel announced certified integration with Oracle Hospitality OPERA PMS on May 25, 2026. - The integration supports core hospitality workflows, including guest billing, room status updates, wake-up services and front desk operations. - The solution uses the FIAS hospitality interface standard to connect E-MetroTel communications systems with OPERA PMS. - An official OPERA orderable part number has been assigned. - The solution is available for OPERA-based environments supporting both cloud and on-premise communications deployments.

The details: - Validated capabilities include check-in and check-out synchronization tied to PMS guest lifecycle events. - Room status integration supports bi-directional updates between communications and PMS environments. - Wake-up call management is included in the certified feature set. - Message Waiting Indicator coordination is supported. - Call posting support is designed for automated guest billing workflows. - The integration includes validated call posting message structures and parameters aligned with OPERA billing expectations.

Between the lines: - The certification strengthens E-MetroTel’s pitch as an alternative to rip-and-replace upgrades in hospitality communications. - Standards-based FIAS connectivity can help properties keep existing systems while adding interoperability. - E-MetroTel is extending a broader hospitality PMS strategy that already includes FIAS-based interoperability with Infor HMS and support for additional hospitality platforms.

What’s next: - E-MetroTel says the certified integration is part of a broader hospitality communications strategy focused on modernization without major infrastructure disruption. - The company will continue targeting hotels, resorts and other hospitality properties with front desk, guest services, mobility and unified workflow tools. - OPERA-based properties can now deploy the certified integration in cloud or on-premise environments.

The bottom line: - The certification gives E-MetroTel a standards-based foothold inside Oracle Hospitality environments and a clearer path to selling into hotel operations that want better system coordination without replacing core infrastructure.**