USI earns 99.87% patient satisfaction rating for PureWick system

Urological Supplies, Inc. says an independent accreditation survey found 99.87% patient satisfaction across more than 1,500 responses for the BD PureWick Urine Collection System. The result strengthens USI’s position as a Medicare-accredited provider serving patients in more than 40 states.

Why it matters: - USI’s score signals unusually strong patient approval for a home medical device used to manage urinary incontinence. - The rating comes from an independent accreditation process, which can matter for patients, physicians and payers evaluating durable medical equipment providers. - USI also handles Medicare billing and coverage support for eligible patients, which can reduce friction in getting the device delivered and reimbursed.

What happened: - Urological Supplies, Inc. said it earned a 99.87% patient satisfaction rate for the BD® PureWick® Urine Collection System. - The result was based on more than 1,500 verified patient responses collected through The Compliance Team’s accreditation process. - The company said it serves patients in 40+ states. - USI said it has been one of the pioneers in Medicare billing for the product since new coding was approved in 2024.

The details: - The Compliance Team is a CMS-approved accreditation organization for durable medical equipment, prosthetics, orthotics and supplies providers. - Providers that meet its standards can earn the Exemplary Provider® designation after annual, in-person surveys. - Ongoing patient satisfaction surveying is part of that accreditation. - The BD® PureWick® Urine Collection System is a non-invasive external catheter solution for urinary incontinence. - The system sits outside the body and uses low-pressure suction to move urine into a bedside collection container. - USI said the external design may help reduce catheter-associated complications, including UTIs. - For eligible patients, Medicare may cover external urinary collection devices when medically necessary. - USI, as a Medicare-accredited provider, can file and manage those claims on the patient’s behalf. - After a physician completes required documentation, USI reviews eligibility, coordinates the paperwork Medicare requires to establish medical necessity, files the claim, and delivers supplies to the patient’s door. - Ongoing support includes access to licensed medical professionals and help with reorders. - Medicare covers the BD® PureWick® Urine Collection System at 80% under Part B for eligible patients, and many secondary plans cover the remaining 20%. - Any practitioner who treats the patient can order the device, including primary care physicians, urologists, gynecologists and geriatricians. - Under Medicare rules, nurse practitioners and physician assistants can also write the order.

Between the lines: - The score gives USI a marketing advantage in a crowded DME market, especially for a product tied to home care and insurance navigation. - The company’s emphasis on surveys suggests it is using patient feedback as a quality signal, not just a compliance requirement. - Larry Vetter, USI’s vice president, said the result reflects a team effort across phone support, billing and office staff. - Vetter also said USI wants to keep improving and views the two negative responses in the survey as a gap to close.

What's next: - USI is likely to keep using the accreditation score in discussions with patients, caregivers and referral sources. - The company will continue working with physicians and other practitioners to complete Medicare documentation and fill claims. - Ongoing patient satisfaction surveying will remain part of USI’s accreditation requirements.

The bottom line: - USI is positioning itself as a top-tier provider for the BD® PureWick® system, with independent survey data and Medicare support as its main differentiators.